Effective Date: April 7, 2026
Last Updated: April 7, 2026

This Privacy Policy describes how Xiamen Senyang Co., Ltd. (“Senyang,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit https://www.medicalxm.com (the “Website”), contact us, request a quotation, place an order, or otherwise interact with us.

By using the Website or providing your information to us, you acknowledge that your personal information will be handled as described in this Privacy Policy.

1. Who We Are

Data Controller:
Xiamen Senyang Co., Ltd.
No. 189-1 Tongji South Road, Jimei District, Xiamen, Fujian, China
Email: i[email protected]
Phone: +86 15080176072

2. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide Directly

  • Name
  • Company name
  • Job title
  • Email address
  • Phone number
  • WhatsApp or other business contact details
  • Country, city, billing address, and shipping address
  • Inquiry details, quotation requests, product interests, and order details
  • Purchase, invoice, shipping, and transaction-related information
  • Any information you include in emails, contact forms, messages, or other communications with us

B. Information Collected Automatically

When you use the Website, we may automatically collect certain technical and usage information, such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Referral source
  • Pages viewed and browsing behavior on the Website
  • Date and time of access
  • Cookie identifiers and similar tracking information
  • Basic diagnostic and security log information

C. Information from Other Sources

We may receive personal information from third parties, such as:

  • Logistics and shipping providers
  • Payment service providers or banks
  • Website hosting, analytics, and IT service providers
  • Business partners, distributors, or agents
  • Publicly available business information sources

3. How We Use Personal Information

We may use personal information for the following purposes:

  • To respond to inquiries, quotation requests, sample requests, and other communications
  • To process, confirm, manage, and deliver orders
  • To arrange shipping, customs handling, and after-sales support
  • To communicate with you about products, services, pricing, order status, or account matters
  • To maintain business and transaction records
  • To improve the Website, user experience, products, and services
  • To monitor Website performance, security, and fraud prevention
  • To send marketing communications where permitted by applicable law
  • To comply with legal, regulatory, tax, accounting, customs, and contractual obligations
  • To establish, exercise, or defend legal claims

4. Legal Bases for Processing

Where applicable under the GDPR, UK GDPR, or similar laws, we rely on one or more of the following legal bases to process personal information:

  • Performance of a contract: where processing is necessary to process orders, arrange shipment, and provide after-sales support
  • Taking steps prior to entering into a contract: where you request quotations, product details, or other pre-order information
  • Legal obligation: where processing is necessary to comply with tax, accounting, customs, regulatory, or other legal requirements
  • Legitimate interests: where processing is necessary for operating, securing, improving, and promoting our business and Website, provided such interests are not overridden by your rights
  • Consent: where required by applicable law, including for certain marketing communications or non-essential cookies

Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

5. How We Share Personal Information

We do not sell your personal information.

We may share personal information where reasonably necessary with:

  • Website hosting, IT support, email, analytics, and software service providers
  • Payment processors, banks, and financial service providers
  • Couriers, freight forwarders, logistics providers, customs brokers, and warehousing partners
  • Professional advisers, such as lawyers, accountants, auditors, and insurers
  • Government authorities, regulators, courts, law enforcement, or other parties where required by law or necessary to protect our rights
  • Potential buyers, investors, or successors in connection with a merger, acquisition, restructuring, or sale of assets

Where applicable, we require service providers to process personal information only for authorized purposes and to apply reasonable security and confidentiality measures.

6. International Transfers

We are based in China, and your personal information may be processed in China and in other countries where our service providers or business partners operate.

If you are located in the European Economic Area (EEA), the United Kingdom (UK), or another jurisdiction with cross-border transfer restrictions, we will take steps required by applicable law to protect your personal information when it is transferred internationally. These steps may include contractual safeguards, internal controls, technical security measures, and other legally recognized transfer mechanisms.

You may contact us for more information about the safeguards we use for international data transfers, where applicable.

7. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill contracts, provide after-sales service, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

As a general rule:

  • Inquiry and quotation records may be retained for up to 24 months after the last meaningful contact
  • Order, payment confirmation, shipping, customs, and transaction records may be retained for up to 7 years, or longer if required by applicable law
  • Marketing contact records may be retained until you unsubscribe, withdraw consent, or after a reasonable period of inactivity
  • Website technical logs and analytics data may be retained for a limited period reasonably necessary for security, analytics, and operational purposes

Retention periods may be extended where reasonably necessary to comply with applicable law, resolve disputes, enforce agreements, or protect our legitimate business interests.

8. Cookies and Similar Technologies

We may use cookies and similar technologies to:

  • Ensure the Website functions properly
  • Remember preferences or settings
  • Measure Website traffic and performance
  • Improve user experience
  • Support security and fraud prevention
  • Deliver or measure marketing communications, where applicable

Where required by law, we will request your consent before using non-essential cookies or similar technologies. You can also control cookies through your browser settings. Please note that blocking certain cookies may affect Website functionality.

9. Your Rights

Depending on where you are located and the laws that apply, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Request deletion of your personal information
  • Request restriction of processing
  • Object to certain processing, including direct marketing
  • Request data portability, where applicable
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a competent data protection authority or regulator

To exercise your rights, please contact us using the details provided in Section 15. We may need to verify your identity before processing your request.

10. Marketing Communications

Where permitted by applicable law, we may send you marketing communications about our products, services, promotions, exhibitions, or company updates.

You can opt out of marketing communications at any time by contacting us at i[email protected].

We may still send non-marketing communications where necessary for orders, customer service, legal compliance, or other operational purposes.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

However, no method of transmission over the Internet and no electronic storage system is completely secure. Therefore, we cannot guarantee absolute security.

Payments may be processed through third-party payment providers, banks, or other financial institutions. Unless expressly stated at the time of collection, we do not store full payment card details on our own systems.

12. Children’s Privacy

The Website is intended for business and general commercial use and is not directed to children. We do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided personal information to us, please contact us so we can delete it if appropriate.

13. Third-Party Links

The Website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of third-party sites. We encourage you to review their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or business changes. When we do, we will post the updated version on this page and revise the “Last Updated” date above. If required by law, we will provide additional notice.

15. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or our handling of personal information, please contact us at:

Xiamen Senyang Co., Ltd.
No. 189-1 Tongji South Road, Jimei District, Xiamen, Fujian, China
Email: i[email protected]
Phone: +86 15080176072